Your privacy is our priority.

01Introduction

This Privacy Policy explains how Ludo Battle Technologies Pvt. Ltd. ("Ludo Battle", "we", "us", "our") collects, uses, discloses, and protects your personal information when you use the Ludo Battle mobile application, the ludobattle.com website, and our related services (the "Service").

We are committed to protecting your privacy and handling your data in compliance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and applicable rules thereunder. By using the Service, you consent to the practices described in this Policy.

02Information We Collect

Information you provide to us

• Account information: Full legal name, mobile number, email address, date of birth, gender (optional), profile picture, username.
• KYC documents: PAN, Aadhaar (last four digits only, where applicable), driving licence or passport, selfie for liveness verification.
• Financial information: Bank account details, UPI ID, partial card details (we never store full card numbers or CVVs).
• Communications: Messages you send to our support team, survey responses, and feedback.

Information collected automatically

• Device information: Device model, operating system, unique device identifiers, IP address, mobile network information.
• Gameplay data: Matches played, entries, results, in-game purchases, wallet transactions, and behavioural metrics for fair-play analysis.
• Usage data: App version, session duration, screens viewed, features used, crash logs.
• Location data: Approximate location (derived from IP) for compliance with state-level gaming regulations. We do not collect precise GPS location without your explicit permission.

03How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your Ludo Battle account and verify your identity (KYC);
• To process deposits, withdrawals, payouts, and tax deductions;
• To match you with other players, run tournaments, and operate the Service;
• To detect, prevent, and investigate fraud, cheating, collusion, money laundering, and other prohibited activity;
• To provide customer support and respond to your queries;
• To send service-related notifications and, with your consent, marketing communications;
• To comply with legal obligations, including tax reporting and responses to lawful government requests;
• To improve the Service through analytics, A/B testing, and product research.

04Sharing & Disclosure

We do not sell your personal information. We share it only as described below:

• Service providers: Payment gateways, KYC verification providers, cloud hosting (with data centres in India), SMS and email delivery, analytics, and customer support tools — all under strict contractual obligations of confidentiality and data protection.
• Legal compliance: Law enforcement agencies, regulators, courts, and tax authorities where we are required to disclose by law, court order, or to protect our rights and the safety of our users.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same protections described in this Policy.
• With your consent: For any other purpose disclosed to you at the time of collection.

05Cookies & Tracking

On the ludobattle.com website we use cookies and similar technologies to remember your preferences, keep you logged in, measure performance, and improve your experience. In the mobile app, we use SDKs that collect analogous information. For full details and your choices, see our Cookies Policy.

06Data Retention

We retain your personal information for as long as your account is active and for a reasonable period thereafter to:

• Comply with our legal obligations (typically 7–8 years for financial and tax records under Indian law);
• Resolve disputes and enforce our agreements;
• Maintain audit trails for anti-fraud and anti-money-laundering purposes.

When data is no longer required, we will securely delete or anonymise it.

07Data Security

We implement industry-standard organisational, technical, and physical safeguards to protect your information, including:

• 256-bit SSL/TLS encryption of data in transit;
• At-rest encryption of sensitive data, including KYC documents;
• Role-based access controls and the principle of least privilege;
• Regular penetration testing, vulnerability scanning, and code review;
• PCI-DSS-compliant payment infrastructure (handled by certified gateway partners).

While we strive to protect your information, no system is 100% secure. If you suspect a security incident affecting your account, contact us immediately.

08Your Rights & Choices

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access: Request a summary of the personal data we hold about you;
• Correction: Request correction of inaccurate or incomplete data;
• Erasure: Request deletion of your data where lawfully permissible;
• Withdraw consent: Where we rely on your consent, withdraw it at any time (this will not affect the lawfulness of prior processing);
• Nominate: Appoint a nominee to exercise your rights in the event of your death or incapacity;
• Grievance redressal: Lodge a complaint with our Grievance Officer and, if unsatisfied, with the Data Protection Board of India.

To exercise these rights, email privacy@ludobattle.com. We will respond within 30 days. Note that some requests may be limited where retention is required by law (e.g. tax records).

09Children's Privacy

Ludo Battle is intended exclusively for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with information, please contact us and we will promptly investigate and delete it.

10International Data Transfers

Your personal data is primarily stored and processed on servers located in India. In limited circumstances (e.g. global analytics or customer-support tooling) we may transfer data to service providers in other jurisdictions, subject to appropriate safeguards and compliance with applicable cross-border transfer rules.

11Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified to you by in-app notification, email, or a prominent notice on the Service before they take effect. We encourage you to review this page periodically.

12Contact & Grievance Officer

For any questions, requests, or complaints about this Policy or our handling of your data:

• Privacy questions: privacy@ludobattle.com
• Grievance Officer (per IT Rules, 2021): grievance@ludobattle.com
• Postal address: Ludo Battle Technologies Pvt. Ltd., Bengaluru, Karnataka, India

We are committed to responding to all privacy queries within 15 days as required by law.